We’ve got your back
Don’t get stuck in a black hole of support again.
Proactive, managed support
Other companies may call their tiered support “Enterprise”, “Gold”, or “Platinum”, but we believe every customer deserves the same amazing features and support, no matter how much data you have on our platform.
Our first line responders are DBAs and customer data engineers who help design, configure, manage, scale, optimize, and secure customer environments. From schema design to query optimization, our expertise is always included.
Included assistance, not help at a premium
We’re the only service that provides around the clock support with uptime SLAs and free assisted migrations at every service level. Our team is constantly monitoring your databases so you can sleep better at night.
Add the right kind of database expertise to your team without adding headcount
- We use a customized, high-touch, human-centered approach to data management.
- We’re as responsive and invested in your success as you are.
- We are experts at running at scale, and we know how to run a database in production.
- We know it’s difficult to give away huge parts of your infrastructure, but you can trust the hard work and knowledge of ObjectRocket’s DBaaS experts.
- We recommend the right database for the job.
- We take a customized approach that’s tailored to your industry’s regulatory environment and security needs.
ObjectRocket support by the numbers:
We’re here for you
Completed successful upgrades
MongoDB Certifications are held by our support team
Metrics monitored per minute on our managed databases
Ounces of cold brew coffee consumed
PLUS, ObjectRocket manages multiple petabytes of data every day.
From a pure financial play, it’s a no-brainer because it’s a significant cost savings for our client and saves us a lot of time. We get everything we need and it’s reliable. And it’s scalable. And it’s taken care of by someone else. Show me where to sign—ObjectRocket makes it so easy.
Jeff Hansen, Technical Director of Digital Engagement
We are likely the largest installation of MongoDB in the world in terms of throughput. Our partnership with ObjectRocket has allowed us to get where we are today.
Jon Hyman, CTO and Cofounder
You would have to use other database management providers to understand just how good ObjectRocket is. I’m not just buying dollars per gigabyte. I am buying a deluxe team that is there for us 24/7.
BJ Fox, VP of Engineering