Support

SUPPORT

We’ve got your back

24 x 7 x 365

Don’t get stuck in a black hole of support again.

NOT JUST SUPPORT

Proactive, managed support

Other companies may call their tiered support “Enterprise”, “Gold”, or “Platinum”, but we believe every customer deserves the same amazing features and support, no matter how much data you have on our platform.

Qualified support

Our first line responders are DBAs and customer data engineers who help design, configure, manage, scale, optimize, and secure customer environments. From schema design to query optimization, our expertise is always included.

Included assistance, not help at a premium

We’re the only service that provides around the clock support with uptime SLAs and free assisted migrations at every service level. Our team is constantly monitoring your databases so you can sleep better at night.

Add the right kind of database expertise to your team without adding headcount

  • We use a customized, high-touch, human-centered approach to data management.
  • We’re as responsive and invested in your success as you are.
  • We are experts at running at scale, and we know how to run a database in production.
  • We know it’s difficult to give away huge parts of your infrastructure, but you can trust the hard work and knowledge of ObjectRocket’s DBaaS experts.
  • We recommend the right database for the job.
  • We take a customized approach that’s tailored to your industry’s regulatory environment and security needs.

ObjectRocket support by the numbers:

We’re here for you

1500

Completed successful upgrades

85

MongoDB Certifications are held by our support team

558

Metrics monitored per minute on our managed databases

15,378

Ounces of cold brew coffee consumed

PLUS, ObjectRocket manages multiple petabytes of data every day.

Always present, always on

Current average response time:

< 15 minutes

Immediate issue?

Email us anytime

View status

Helpy selfy type? Check out the docs

Head on over to the documentation section to help solve your technical questions about the ObjectRocket platform.

Pilot the ObjectRocket platform free for 30 Days

It’s easy to get started. Imagine the time you’ll save by not worrying about database management. Let’s do this!

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