The challenge: Choosing a better database-as-a-service solution
A different DBaaS vendor limited what Thunder could do, and it was starting to hurt the business. “I actually asked my boss why he hadn’t fired me yet. I chose the wrong vendor, and it caused a lot of pain,” Fox admits with some chagrin. “They wanted to be helpful, but at the end of the day they didn’t solve my problem.” That’s when he started looking for a better database management solution.
Thunder needed a partner that could utilize specialized hardware that would do what they needed it to do. They wanted the choice to run things with neighbors, or run it in a cloud, or run it on dedicated hardware. In short, they wanted someone who had the ability to go up and down the technical stack, in terms of infrastructure, and customize MongoDB instances as needed to meet the needs of emerging use cases. And finally, they needed fast and accurate customer support that actually solved problems for them rather than getting back to them later.
Those in the organization who had used ObjectRocket in the past suggested that Fox take a look at going back to it. It quickly became clear to Fox that ObjectRocket was indeed the solution they needed. It checked all the boxes and more. After determining that ObjectRocket does, in fact, work with databases not hosted by Rackspace, and that he could work directly with ObjectRocket sans Rackspace, Fox leaped on board, eager to set things back on the right path.
ObjectRocket’s targeted expertise and incredible level of service and support helped Thunder create efficiencies, easing budget strains while improving execution. Fox praises ObjectRocket’s proactive problem-solving most of all: “Of all the database management models we investigated, ObjectRocket has the most variability in the permutations that they can provide—and they’re not trying to shove ‘one size fits all’ to solve everybody’s problems the same way.” Instead, ObjectRocket’s experts continually analyze the architecture and make recommendations to solve or head off problems before they affect Thunder’s customers.