ReviewPro Case Study

Case Study

ReviewPro’s formula for success:
Pick the right database for the job and focus on development

ReviewPro empowers over 55,000 hospitality clients in 150 countries to make the changes necessary to create a guest-centric culture within their organizations.

The challenge: Focusing on the product
(and not on hosting, scaling, and optimizing databases)

In order to provide detailed insight that leaders in the hospitality industry need, ReviewPro must gather superior data in a way that lends itself to performing advanced analytics. To accomplish this, the ReviewPro team has always relied on modern NoSQL database
technologies.

ReviewPro’s overall database architecture has changed over the years, but their ability to scale and optimize their data layer with their rapidly growing user base has been key to their continued technical success.

Early on, the team took care of hosting and managing all of the databases themselves. “For a relatively small team like ours, it would be overkill to have a DBA for each of those tools,” says Udachny.“We have quite a few developers with pretty advanced database skills, especially in Elasticsearch. They had to learn how to set it up, how to write queries, and how to optimize it. But it wasn’t really what they wanted to do. We all prefer to focus on our products.”

Why ObjectRocket?

Some benefits are not easy to calculate. For example, Udachny says “focusing our development team and security are things that are critical, but not so easily measurable on an invoice.” They appreciate that the service is within their budget and that they get all these extra features which are incalculable.

Customer’s Business:
ReviewPro is a global leader in Guest Intelligence solutions for the hospitality industry. Their cloud-based solutions enable clients to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. They provide actionable insight to increase guest satisfaction and rankings on review sites, which results in increased revenue for their customers.

Challenge:
Building a platform and features that scale to over 55,000 hotels around the world and millions of users, making sure that it’s fast, reliable, and all the people that count on it are satisfied.

Solution:
ObjectRocket for MongoDB®
ObjectRocket for Elasticsearch®

Outcome:
ReviewPro has been able to scale smoothly and reliably utilizing over 10TB of data on the ObjectRocket platform, freeing up their precious development teams’ time to focus on adding valuable features for their hospitality clients around the world.

“We know that we’ll be able to scale automatically and not worry. We are now ahead of the trend and can scale proactively thanks to ObjectRocket.”

Aleksei Udachny, CTO, ReviewPro

The end result: Developers focused on delighting customers

ReviewPro has been able to scale smoothly and reliably utilizing over 10TB of data on the ObjectRocket platform, freeing up their precious development teams’ time to focus on adding valuable features for their hospitality clients around the world.

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