Careers

Responsibilities:

• Manage and report team success against Key Performance Indicators (KPIs) via regular operations and business reviews
• Serve as the project manager for SRE initiatives and drive them to completion while clearly communicating status to the rest of the organization
• Ability to roll up your sleeves and contribute technically to the team, when applicable, to improve our products
• Provide leadership and prioritization to the SRE team and help make the key trade-offs required to keep the team working most effectively
• Foster and grow a healthy and happy team of engineers; Hire effectively, provide team members with compelling career paths, and help to maintain our culture
• Take a critical leadership role in our incident management process, ensuring a timely resolution and proper actions are taken in response
• Key stakeholder in our post incident retrospective, contributing to authoring customer incident reports and ensuring the remediation steps are completed on target and on time
• Build relationships with product and support to influence the priorities of other teams as well as gather feedback on SRE team priorities
• Ensure on-call and time-zone coverage of engineering resources
• Manage customer escalations, interacting directly with our largest customers as needed
• Participate in the leadership on-call rotation (weekly) & occasional travel

Qualifications:

• You understand the value of shipping quickly and of software craftsmanship, and have the judgment to know when to apply each.
• Experience leading, motivating, and mentoring fast moving, highly-skilled infrastructure engineering teams; adept at navigating and improving both social and technical systems.
• Previous experience running production-grade software at scale and an appreciation for the complex and emergent behaviors inherent to distributed systems.
• Someone comfortable identifying technical and process-related shortcomings, and who can lay out a vision to fix them, and isn’t afraid to institute change by experimentation.
• BS degree in Computer Science or related technical field, or equivalent practical experience
• Experience in all the common technologies in a modern cloud-based SaaS offering: Jenkins, Git, Atlassian Jira and Confluence, Linux, DNS, E-mail, containers, log analysis, monitoring
• Direct Experience with much of the following:
  • Container Orchestration systems such as Kubernetes, Mesos, Swarm or similar
  • Service Discovery systems such as Etcd, Zookeeper, Consul or equivalent
  • Networking systems like Envoy, Istio, flannel, or equivalent
  • QC and monitoring systems like Twistlock, SonarQube, Prometheus, cAdvisor, DataDog
  • Linux system administration
  • AWS, Azure, or GCP
  • RDBMS, NoSQL, and Big Data solutions
• Familiar with using git, jenkins, and similar ci/cd tools
• Working knowledge of languages like GoLang, Python, Ruby, or Scala
• Understanding of platform level concerns, such as configuration management, network request routing, blue/green or canary deployments, etc.

Why Work Here?

• People like it here. We do fun stuff like Taco Thursday, random potlucks, chili cook-offs, and a Thanksgiving meal. We also celebrate transparency by hosting weekly 22-minute meetings where everyone gets an update on what’s going on in their team. We also do “Festivus” which is a monthly wrap-up of how the business is doing along with monthly goals.
• Your work will make a difference. If you are the type of person that wants to know what you are doing matters, you’ll like our data-driven approach.
• We make money in a way you can be proud of. We provide Database-as-a-Service solutions for all types of customers ranging from plucky startups to seasoned companies. We want them to be successful because it helps us grow and deliver consistently positive support. Customer Service is our number one priority.
• If you are genuinely interested in helping make our next generation product that people love to use, treats them with respect, helps them achieve their goals, and want to help us continue to build a sustainable business, we look forward to hearing from you.

Apply Now

Responsibilities:

• Architect, build, and maintain scalable systems, services, and products
• Maintain and grow current products with a vision toward how the product and architecture should evolve to adapt to new customer needs
• Participate in regular code reviews of peers, be open to pairing when necessary
• Stay up-to-date with modern product development including libraries, tools, browser support and frameworks
• Collaborate with the team on new conventions, libraries and tools to adopt

Requirements:

• A strong sense of product ownership and thrives in a fast-paced, iterative environment
• Strong python skills
• Messaging systems experience – SNS/SQS, RabbitMQ, ApacheMQ, Apache Kafka
• Experience building elastic, scalable APIs / microservices
• Experience building solutions with AWS, GCE, Azure, etc.
• Exceptional problem-solving and communication skills
• You write tests for your code
• Familiarity with using github, jenkins, circle-ci, and ci/cd tools – we use github extensively
• You’re a polyglot and love using the right tool for the job, and can explain why
• You’re used to using Docker containers as part of your daily SDLC

Nice-to-Haves:

• Experience working with websockets and asynchronous data flow
• Experience working with MongoDB, Redis, Elasticsearch or other NoSQL databases
• Go, Java, Ruby, js
• An entrepreneurial spirit / business sense

Apply Now

Responsibilities and Opportunities:

• You’re a seasoned Systems Administrator and technical jack of all trades with top-notch people skills looking to join a fast-paced team building huge things.
• You prefer an agile work environment and possess the self-motivation to thrive in it.
• Your written communication skills are the stuff of legends.
• You have an uncanny ability to solve issues with technologies you’ve never seen before after a few minutes of research.
• You are, above all, a problem solver.

Required Qualifications:

• Tenured Linux knowledge with CentOS, RHEL and/or Ubuntu
• Functional virtualization knowledge with KVM, Xen and/or OpenVZ
• Prior training or experience installing, configuring and optimizing Hadoop, MongoDB and/or Redis
• In-depth knowledge of bash/shell scripting and working knowledge in at least one other language.
• Python or Java preferred.
• Excellent written communication skills
• Ability to learn new technologies quickly
• Passion for collaboration

Nice-to-haves:

• Working knowledge of storage tech such as SSDs, RAID and lvm2
• Nagios/Icinga and New Relic experience.
• Experience administering web and application servers running Apache, Nginx and Gunicorn
• Active in the technical and open source community (e.g. participating in blogging, tweeting and social coding are all very desirable)
• Database administration experience with other NoSQL solutions (e.g. HBase and Elasticsearch).
• Knowledge of PostgreSQL, Cassandra and/or other RDBMS technologies.
• Experience with the Hortonworks sandbox environment.

Apply Now

Responsibilities and Opportunities:

• Create, maintain, and enhance reporting and data warehouse
• Assist in the integration of our customer facing application with our business systems
• Maintain and enhance the billing system which uses Stripe for processing
• Experience with Customer.io, Segment.com or HubSpot are a huge plus
• Maintain documentation of business system integrations
• Follow the set SDLC and code review processes

Required Qualifications:

• A strong sense of product ownership and thrives in a fast-paced, iterative environment
• Experienced with Python
• Familiar with using git – we use GitHub extensively
• Experienced with SQL query writing, data warehousing and reporting
• MongoDB or Postgres knowledge

Apply Now

Responsibilities and Opportunities:

• Own major portions of the product to help build the next feature and architecture
• Design and architect operational solutions for managing applications and infrastructure across data centers and cloud providers with the specific goal of increasing the automation, repeatability, and consistency of operational tasks
• Design and roll out cloud and physical network, storage, and system improvements to ensure redundancy, high availability, and security
• Support and perform maintenance across product and data environments/systems
• Capacity planning and management for various services
• Resolve bugs, performance problems, and other issues with production applications
• Cross-train infrastructure team members in areas of expertise
• Participate in on-call rotation duties

Required Qualifications:

• Experience with Linux systems administration and tuning
• Understanding of TCP/IP networking
• Experience in one or more of: Python, Ruby, Go.
• Experience with automation tools: Puppet, Chef, Docker, Jenkins and/or Ansible
• Understand and have implemented Docker and other container based systems
• Strong passion for automation, testing and code quality
• Experience with public cloud providers (AWS, Azure, Google Compute)
• Comfort with collaboration, open communication and remote teams

Preferred Qualifications:

• Experience using Prometheus and Grafana
• Experience with cluster managers like Mesos or Kubernetes
• You think of infrastructure and automation as code

Apply Now

Responsibilities:

• Improving the richness and the capabilities of our UI architecture, support the growing feature set of our product, and deliver a delightful user experience to our customers.
• Visualization of server stats, query performance, and other time series data points.
• Full life cycle of application development from conception through support and maintenance, including fast-cycle version iterations.
• Advocate for usability throughout the design and development process.
• Participate in regular peer code reviews and be open to pairing when necessary.
• Stay up-to-date with modern UI development including libraries, tools, browser support, and frameworks.
• Collaborate with the core team on new conventions, libraries, and tools to adopt.

Requirements:

• A strong sense of product ownership, thriving in a fast-paced, iterative environment.
• Experience with React and JavaScript libraries/frameworks beyond just jQuery.
• Passionate about JavaScript and following industry best practices.
• Understanding of HTML5 semantics and why they are important.
• Comfortable with using and extending CSS3, Bootstrap, and Material Design.
• Practical knowledge of web page optimization techniques and guidelines for fast load times.
• Possess exceptional problem-solving skills.
• Writing tests for your code.
• Familiarity using github, jenkins, asset-pipelines, and ci/cd tools.

Nice-to-Haves:

• You’re a polyglot and love using the right tool for the job, and can explain why.
• Willingness to work on the Python / Go REST APIs
• Experience working with websockets and asynchronous data flow
• Experience working with MongoDB, Redis, Elasticsearch or other NoSQL databases
• Golang, Java, Ruby, js
• An entrepreneurial spirit / business sense

Apply Now

Responsibilities & Opportunities:

• Architect, build, and maintain scalable systems, services, and products.
• Maintain and grow current products with a vision toward how the product and architecture should evolve to adapt to new customer needs.
• Participate in regular code reviews of peers and be open to pairing when necessary.
• Stay up-to-date with modern product development including libraries, tools, browser support, and frameworks.
• Collaborate with the team on new conventions, libraries, and tools to adopt.

Required Qualifications:

• A strong sense of product ownership, thriving in a fast-paced, iterative environment.
• Strong Python skills (or Golang)
• Messaging systems – SNS/SQS, RabbitMQ, ApacheMQ, Apache Kafka
• Experience building elastic, scalable APIs / microservices
• Experience building solutions with AWS, GCE, Heroku, Azure, etc.
• Exceptional problem-solving skills
• Know how to write, deploy, and test your code
• Working knowledge of MongoDB
• Working knowledge of Elasticsearch
• Deploying containerized Docker systems
• Familiarity with GitHub, Jenkins, Circle-CI, and ci/cd tools – We use GitHub extensively.
• You’re a polyglot, love using the right tool for the job, and can explain why.

Preferred Qualifications:

• ETL, data warehouse
• Experience working with websockets and asynchronous data flow
• Experience working with MongoDB, Redis, Elasticsearch or other NoSQL databases
• Go, Java, Ruby, Javascript
• An entrepreneurial spirit / business sense

Apply Now

Key Accountabilities:

• Utilize custom monitoring software and internal ticketing system to provide customer support.
• Identify and troubleshoot complex hardware failures on x86-based servers to include the replacement of failed hardware components.
• Troubleshoot complex operating system storage issues including file system, disk management and RAID technologies.
• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Complex operating systems administration to include resolution of configuration file, permission, login, password, and connectivity issues.
• Troubleshoot complex local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.
• Supervise and assist with the troubleshooting, configuration, and replacement of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers, and security appliances.
• Supervise and assist with the troubleshooting, configuration, and replacement of storage devices including shared and dedicated SAN, DAS and NAS arrays.
• Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required.
• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling.
• Provide technical communication relating to customer configurations in a concise, professional manner.
• Demonstrate a strong understanding of the overall data center environment to include the relationship between electrical, HVAC, and redundant infrastructure systems.
• Adhere to company security policies and procedures, including health and safety, and local governing requirements as directed.
• Serve as the primary technical escalation point for DCOPS personnel of all other levels.
• Coordinate the onboarding and training for all new DCOPS personnel within the team.
• Execute and maintain meticulous 5S and housekeeping practices.
• Demonstrate no less than full performance in a continuous, consistent, measurable manner.
• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers.
• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.

Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)

• Demonstrate a clear understanding of Rackspace software tool sets required for the monitoring and support of customer configurations
• Utilize Rackspace software toolsets to drive and complete work globally, across data centers when required
• Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting
• Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required
• Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment
• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events
• All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method
• All customer interactions, both internal and external, are conducted in a manner that delights customers
• Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date
• Serve as a primary activator for global alignment by reviewing process and policy documentation on the knowledge base for accuracy and relevance
• Assist in knowledge base administration by reviewing and correcting formatting as needed
• Ensure that process and policy training amongst the team is completed by the specified due date
• All areas of responsibility are clean and organized with specific areas designated for all moveable items

Main Contacts (external/internal):

• Data Center Operations Team Lead (daily: direct manager)
• Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)
• External Customers/Vendors (varies: configuration planning and status communication)
• External Vendors (varies: supervision and oversight of work undertaken)

Requirements:

• High School diploma or equivalent required; University or College degree preferred
• Minimum 3-years experience working in a data center environment or equivalent technology background required
• Minimum 2-years as an employee of Rackspace preferred
• Minimum 3-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
• Minimum 3-years experience in a customer service oriented position preferred
• Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
• Experience with Dell PowerEdge and HP ProLiant rack server hardware required
• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS required
• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches and ASR series routers required
• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems, EMC VMAX and VNX SAN systems required
• Must prepare and deliver technical training sessions for data center staff
• Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend
• Must be able to prioritize work in a fast paced, high pressure environment including the resolution of escalated issues and events
• Must have experience leading root cause analysis investigations
• Must possess exceptional written and verbal skills, type with proficiency and exhibit professional phone etiquette
• Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software
• Must be able to lift 50 lbs over head
• Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)

Success in the role requires the following personal qualities:

• Excellent Verbal and Non-Verbal Communication
• Finds issues and solutions ahead of need
• Takes the lead on a team when needed
• Actively solicits feedback from others
• Ability to proactively solve problems
• Rational decision making in high pressure situationsApply Now

Responsibilities:

• Own major portions of the product to help build the next feature and architecture.
• Design and architect operational solutions for managing applications and infrastructure, across data centers and cloud providers with the specific goal of increasing the automation, repeatability, and consistency of operational tasks.
• Design, and roll out cloud and physical network, storage, and system improvements to ensure redundancy, high availability, and security.
• Support and perform maintenance across product and data environments/systems
• Capacity planning and management for various services.
• Resolve bugs, performance problems, and other issues with production applications.
• Cross-train infrastructure team members in areas of expertise.
• Participate in on-call rotation duties.
• Elasticsearch experience is a must.
• Experience with Linux systems administration and tuning. Requires at least 7 years of Linux systems experience, including systems administration or engineering experience.
• Understanding of TCP/IP networking.
• Experience in one or more of: Python, Ruby, Go.
• Experience with automation tools: Puppet, Chef, Docker, Jenkins and/or Ansible.
• Understand and have implemented Docker and other container based systems.
• Strong passion for automation, testing and code quality.
• Experience with public cloud providers (AWS, Azure, Google Compute.)
• Comfort with collaboration, open communication and remote teams.

Bonus points

• Experience using Prometheus and Grafana.
• Experience with cluster managers like Mesos or Kubernetes.
• You think of infrastructure and automation as code.

Apply Now

Qualifications:

• Tenured Linux knowledge with CentOS, RHEL and/or Ubuntu
• Functional virtualization knowledge with KVM, Xen and/or OpenVZ
• Prior training or experience installing, configuring and optimizing Hadoop, MongoDB and/or Redis
• In-depth knowledge of bash/shell scripting and working knowledge in at least one other language
• Python or Java preferred
• Excellent written communication skills
• Ability to learn new technologies quickly
• Passion for collaboration

Nice-to-Haves

• Working knowledge of storage tech such as SSDs, RAID and lvm2
• Nagios/Icinga and New Relic experience
• Experience administering web and application servers running Apache, Nginx and Gunicorn
• Active in the technical and open source community (e.g. participating in blogging, tweeting and social coding are all very desirable)
• Database administration experience with other NoSQL solutions (e.g. HBase and Elasticsearch)
• Knowledge of PostgreSQL, Cassandra and/or other RDBMS technologies
• Experience with the Hortonworks sandbox environment

Apply Now

Responsibilities:

• Follow up on and collect payments
• Carry out billing, collection and reporting of activities according to specific deadlines
• Perform account reconciliations
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Research and resolve payment discrepancies
• Review AR aging to ensure compliance
• Maintain accounts receivable customer files and records
• Follow established procedures for processing receipts, cash etc.
• Process credit card payments
• Investigate and resolve customer queries
• Process adjustments
• Follow the recovery system and initiate collection efforts
• Communicate with customers via phone, email and mail
• Assist with month-end-closing (submitting write offs, small balance adjustments, etc.)

Education and Experience:

• Assist with month-end-closing (submitting write offs, small balance adjustments, etc.)
• Knowledge of accounts receivable
• Knowledge of office administration and procedures
• Knowledge of general bookkeeping procedures
• Knowledge of general accounting principals
• Proficient in relevant computer software
• Knowledge of regulatory standards and compliance requirements
• 1-3 years accounts receivable and general accounting experience

Key Competencies:

• Attention to detail and accuracy
• Good verbal and written communication skills
• Organizational skills
• Information management
• Problem analysis and problem-solving skills
• Team member
• Stress tolerance

Apply Now