Careers

Responsibilities:

• Architect, build, and maintain scalable systems, services, and products
• Maintain and grow current products with a vision toward how the product and architecture should evolve to adapt to new customer needs
• Participate in regular code reviews of peers, be open to pairing when necessary
• Stay up-to-date with modern product development including libraries, tools, browser support and frameworks
• Collaborate with the team on new conventions, libraries and tools to adopt

Requirements:

• A strong sense of product ownership and thrives in a fast-paced, iterative environment
• Strong python skills
• Messaging systems experience – SNS/SQS, RabbitMQ, ApacheMQ, Apache Kafka
• Experience building elastic, scalable APIs / microservices
• Experience building solutions with AWS, GCE, Azure, etc.
• Exceptional problem-solving and communication skills
• You write tests for your code
• Familiarity with using github, jenkins, circle-ci, and ci/cd tools – we use github extensively
• You’re a polyglot and love using the right tool for the job, and can explain why
• You’re used to using Docker containers as part of your daily SDLC

Nice-to-Haves:

• Experience working with websockets and asynchronous data flow
• Experience working with MongoDB, Redis, Elasticsearch or other NoSQL databases
• Go, Java, Ruby, js
• An entrepreneurial spirit / business sense

Apply Now

Responsibilities and Opportunities:

• You’re a seasoned Systems Administrator and technical jack of all trades with top-notch people skills looking to join a fast-paced team building huge things.
• You prefer an agile work environment and possess the self-motivation to thrive in it.
• Your written communication skills are the stuff of legends.
• You have an uncanny ability to solve issues with technologies you’ve never seen before after a few minutes of research.
• You are, above all, a problem solver.

Required Qualifications:

• Tenured Linux knowledge with CentOS, RHEL and/or Ubuntu
• Functional virtualization knowledge with KVM, Xen and/or OpenVZ
• Prior training or experience installing, configuring and optimizing Hadoop, MongoDB and/or Redis
• In-depth knowledge of bash/shell scripting and working knowledge in at least one other language.
• Python or Java preferred.
• Excellent written communication skills
• Ability to learn new technologies quickly
• Passion for collaboration

Nice-to-haves:

• Working knowledge of storage tech such as SSDs, RAID and lvm2
• Nagios/Icinga and New Relic experience.
• Experience administering web and application servers running Apache, Nginx and Gunicorn
• Active in the technical and open source community (e.g. participating in blogging, tweeting and social coding are all very desirable)
• Database administration experience with other NoSQL solutions (e.g. HBase and Elasticsearch).
• Knowledge of PostgreSQL, Cassandra and/or other RDBMS technologies.
• Experience with the Hortonworks sandbox environment.

Apply Now

Responsibilities and Opportunities:

• Create, maintain, and enhance reporting and data warehouse
• Assist in the integration of our customer facing application with our business systems
• Maintain and enhance the billing system which uses Stripe for processing
• Experience with Customer.io, Segment.com or HubSpot are a huge plus
• Maintain documentation of business system integrations
• Follow the set SDLC and code review processes

Required Qualifications:

• A strong sense of product ownership and thrives in a fast-paced, iterative environment
• Experienced with Python
• Familiar with using git – we use GitHub extensively
• Experienced with SQL query writing, data warehousing and reporting
• MongoDB or Postgres knowledge

Apply Now

Responsibilities and Opportunities:

• Own major portions of the product to help build the next feature and architecture
• Design and architect operational solutions for managing applications and infrastructure across data centers and cloud providers with the specific goal of increasing the automation, repeatability, and consistency of operational tasks
• Design and roll out cloud and physical network, storage, and system improvements to ensure redundancy, high availability, and security
• Support and perform maintenance across product and data environments/systems
• Capacity planning and management for various services
• Resolve bugs, performance problems, and other issues with production applications
• Cross-train infrastructure team members in areas of expertise
• Participate in on-call rotation duties

Required Qualifications:

• Experience with Linux systems administration and tuning
• Understanding of TCP/IP networking
• Experience in one or more of: Python, Ruby, Go.
• Experience with automation tools: Puppet, Chef, Docker, Jenkins and/or Ansible
• Understand and have implemented Docker and other container based systems
• Strong passion for automation, testing and code quality
• Experience with public cloud providers (AWS, Azure, Google Compute)
• Comfort with collaboration, open communication and remote teams

Preferred Qualifications:

• Experience using Prometheus and Grafana
• Experience with cluster managers like Mesos or Kubernetes
• You think of infrastructure and automation as code

Apply Now

Responsibilities:

• Improving the richness and the capabilities of our UI architecture, support the growing feature set of our product, and deliver a delightful user experience to our customers.
• Visualization of server stats, query performance, and other time series data points.
• Full life cycle of application development from conception through support and maintenance, including fast-cycle version iterations.
• Advocate for usability throughout the design and development process.
• Participate in regular peer code reviews and be open to pairing when necessary.
• Stay up-to-date with modern UI development including libraries, tools, browser support, and frameworks.
• Collaborate with the core team on new conventions, libraries, and tools to adopt.

Requirements:

• A strong sense of product ownership, thriving in a fast-paced, iterative environment.
• Experience with React and JavaScript libraries/frameworks beyond just jQuery.
• Passionate about JavaScript and following industry best practices.
• Understanding of HTML5 semantics and why they are important.
• Comfortable with using and extending CSS3, Bootstrap, and Material Design.
• Practical knowledge of web page optimization techniques and guidelines for fast load times.
• Possess exceptional problem-solving skills.
• Writing tests for your code.
• Familiarity using github, jenkins, asset-pipelines, and ci/cd tools.

Nice-to-Haves:

• You’re a polyglot and love using the right tool for the job, and can explain why.
• Willingness to work on the Python / Go REST APIs
• Experience working with websockets and asynchronous data flow
• Experience working with MongoDB, Redis, Elasticsearch or other NoSQL databases
• Golang, Java, Ruby, js
• An entrepreneurial spirit / business sense

Apply Now

Responsibilities & Opportunities:

• Architect, build, and maintain scalable systems, services, and products.
• Maintain and grow current products with a vision toward how the product and architecture should evolve to adapt to new customer needs.
• Participate in regular code reviews of peers and be open to pairing when necessary.
• Stay up-to-date with modern product development including libraries, tools, browser support, and frameworks.
• Collaborate with the team on new conventions, libraries, and tools to adopt.

Required Qualifications:

• A strong sense of product ownership, thriving in a fast-paced, iterative environment.
• Strong Python skills (or Golang)
• Messaging systems – SNS/SQS, RabbitMQ, ApacheMQ, Apache Kafka
• Experience building elastic, scalable APIs / microservices
• Experience building solutions with AWS, GCE, Heroku, Azure, etc.
• Exceptional problem-solving skills
• Know how to write, deploy, and test your code
• Working knowledge of MongoDB
• Working knowledge of Elasticsearch
• Deploying containerized Docker systems
• Familiarity with GitHub, Jenkins, Circle-CI, and ci/cd tools – We use GitHub extensively.
• You’re a polyglot, love using the right tool for the job, and can explain why.

Preferred Qualifications:

• ETL, data warehouse
• Experience working with websockets and asynchronous data flow
• Experience working with MongoDB, Redis, Elasticsearch or other NoSQL databases
• Go, Java, Ruby, Javascript
• An entrepreneurial spirit / business sense

Apply Now

Key Accountabilities:

• Utilize custom monitoring software and internal ticketing system to provide customer support.
• Identify and troubleshoot complex hardware failures on x86-based servers to include the replacement of failed hardware components.
• Troubleshoot complex operating system storage issues including file system, disk management and RAID technologies.
• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Complex operating systems administration to include resolution of configuration file, permission, login, password, and connectivity issues.
• Troubleshoot complex local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.
• Supervise and assist with the troubleshooting, configuration, and replacement of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers, and security appliances.
• Supervise and assist with the troubleshooting, configuration, and replacement of storage devices including shared and dedicated SAN, DAS and NAS arrays.
• Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required.
• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling.
• Provide technical communication relating to customer configurations in a concise, professional manner.
• Demonstrate a strong understanding of the overall data center environment to include the relationship between electrical, HVAC, and redundant infrastructure systems.
• Adhere to company security policies and procedures, including health and safety, and local governing requirements as directed.
• Serve as the primary technical escalation point for DCOPS personnel of all other levels.
• Coordinate the onboarding and training for all new DCOPS personnel within the team.
• Execute and maintain meticulous 5S and housekeeping practices.
• Demonstrate no less than full performance in a continuous, consistent, measurable manner.
• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers.
• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.

Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)

• Demonstrate a clear understanding of Rackspace software tool sets required for the monitoring and support of customer configurations
• Utilize Rackspace software toolsets to drive and complete work globally, across data centers when required
• Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting
• Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required
• Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment
• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events
• All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method
• All customer interactions, both internal and external, are conducted in a manner that delights customers
• Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date
• Serve as a primary activator for global alignment by reviewing process and policy documentation on the knowledge base for accuracy and relevance
• Assist in knowledge base administration by reviewing and correcting formatting as needed
• Ensure that process and policy training amongst the team is completed by the specified due date
• All areas of responsibility are clean and organized with specific areas designated for all moveable items

Main Contacts (external/internal):

• Data Center Operations Team Lead (daily: direct manager)
• Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)
• External Customers/Vendors (varies: configuration planning and status communication)
• External Vendors (varies: supervision and oversight of work undertaken)

Requirements:

• High School diploma or equivalent required; University or College degree preferred
• Minimum 3-years experience working in a data center environment or equivalent technology background required
• Minimum 2-years as an employee of Rackspace preferred
• Minimum 3-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
• Minimum 3-years experience in a customer service oriented position preferred
• Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred
• Experience with Dell PowerEdge and HP ProLiant rack server hardware required
• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS required
• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches and ASR series routers required
• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems, EMC VMAX and VNX SAN systems required
• Must prepare and deliver technical training sessions for data center staff
• Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend
• Must be able to prioritize work in a fast paced, high pressure environment including the resolution of escalated issues and events
• Must have experience leading root cause analysis investigations
• Must possess exceptional written and verbal skills, type with proficiency and exhibit professional phone etiquette
• Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software
• Must be able to lift 50 lbs over head
• Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)

Success in the role requires the following personal qualities:

• Excellent Verbal and Non-Verbal Communication
• Finds issues and solutions ahead of need
• Takes the lead on a team when needed
• Actively solicits feedback from others
• Ability to proactively solve problems
• Rational decision making in high pressure situationsApply Now

Responsibilities:

• Own major portions of the product to help build the next feature and architecture.
• Design and architect operational solutions for managing applications and infrastructure, across data centers and cloud providers with the specific goal of increasing the automation, repeatability, and consistency of operational tasks.
• Design, and roll out cloud and physical network, storage, and system improvements to ensure redundancy, high availability, and security.
• Support and perform maintenance across product and data environments/systems
• Capacity planning and management for various services.
• Resolve bugs, performance problems, and other issues with production applications.
• Cross-train infrastructure team members in areas of expertise.
• Participate in on-call rotation duties.
• Elasticsearch experience is a must.
• Experience with Linux systems administration and tuning. Requires at least 7 years of Linux systems experience, including systems administration or engineering experience.
• Understanding of TCP/IP networking.
• Experience in one or more of: Python, Ruby, Go.
• Experience with automation tools: Puppet, Chef, Docker, Jenkins and/or Ansible.
• Understand and have implemented Docker and other container based systems.
• Strong passion for automation, testing and code quality.
• Experience with public cloud providers (AWS, Azure, Google Compute.)
• Comfort with collaboration, open communication and remote teams.

Bonus points

• Experience using Prometheus and Grafana.
• Experience with cluster managers like Mesos or Kubernetes.
• You think of infrastructure and automation as code.

Apply Now

Qualifications:

• Tenured Linux knowledge with CentOS, RHEL and/or Ubuntu
• Functional virtualization knowledge with KVM, Xen and/or OpenVZ
• Prior training or experience installing, configuring and optimizing Hadoop, MongoDB and/or Redis
• In-depth knowledge of bash/shell scripting and working knowledge in at least one other language
• Python or Java preferred
• Excellent written communication skills
• Ability to learn new technologies quickly
• Passion for collaboration

Nice-to-Haves

• Working knowledge of storage tech such as SSDs, RAID and lvm2
• Nagios/Icinga and New Relic experience
• Experience administering web and application servers running Apache, Nginx and Gunicorn
• Active in the technical and open source community (e.g. participating in blogging, tweeting and social coding are all very desirable)
• Database administration experience with other NoSQL solutions (e.g. HBase and Elasticsearch)
• Knowledge of PostgreSQL, Cassandra and/or other RDBMS technologies
• Experience with the Hortonworks sandbox environment

Apply Now

Responsibilities:

• Follow up on and collect payments
• Carry out billing, collection and reporting of activities according to specific deadlines
• Perform account reconciliations
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Research and resolve payment discrepancies
• Review AR aging to ensure compliance
• Maintain accounts receivable customer files and records
• Follow established procedures for processing receipts, cash etc.
• Process credit card payments
• Investigate and resolve customer queries
• Process adjustments
• Follow the recovery system and initiate collection efforts
• Communicate with customers via phone, email and mail
• Assist with month-end-closing (submitting write offs, small balance adjustments, etc.)

Education and Experience:

• Assist with month-end-closing (submitting write offs, small balance adjustments, etc.)
• Knowledge of accounts receivable
• Knowledge of office administration and procedures
• Knowledge of general bookkeeping procedures
• Knowledge of general accounting principals
• Proficient in relevant computer software
• Knowledge of regulatory standards and compliance requirements
• 1-3 years accounts receivable and general accounting experience

Key Competencies:

• Attention to detail and accuracy
• Good verbal and written communication skills
• Organizational skills
• Information management
• Problem analysis and problem-solving skills
• Team member
• Stress tolerance

Apply Now